Describe the four types of workplace aggression.

To begin a program of personal change, the textbook recommends that you:

A. start anywhere, but begin at once. B. talk to friends and family members about what changes need to take place. C. wait until you have the time and energy to make changes. D. pick one area in which you would like to improve yourself.

Explain techniques that you should use to effectively interview a classmate in preparation for a speech of introduction. How could these principles be adapted to interviewing others (experts, for example) in preparation for an informative or persuasive presentation? 

What will be an ideal response?