A visual representation of all of the touchpoints for a consumer who comes into contact with a company's products, services, or brands before, during and after a purchase decision is known as a ______.

A. customer touchpoint curve
B. customer experience graph
C. consumer journey map
D. interaction matrix

consumer journey map

Business

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Lars Jepsen, a fisherman from Tofino, regularly sells his catch to packing plants in Steveston. His shipment had already left dock last Monday, but he didn't contract for its sale until yesterday. He sold this shipment for $10,000 to B.C. Packers. Jepsen still owes Sam $3000, part of his commission for having sold one of his waterfront properties. This morning he assigned to Sam, in writing, $3000 of the $10,000 owed under the contract with B.C. Packers. Unknown to Jepsen or B.C. Packers, at the time they made the contract, his transporter had gone down in a storm and all the cargo was lost. Jepsen had no insurance for loss of his boat. Which of the following is correct with respect to his legal position?

A) This is an example of a frustrated contract. B) This is an example of a breach of contract by Jepson with B.C. Packers. C) This is an example of a mistake causing the contract between Jepson and B.C. Packers to be void. D) Because of the frustration, Sam has no claim against either Jepson or B.C. Packers. E) Despite the frustration, Sam can collect the $3000 from B.C. Packers.

Business

Differentiate between the three types of franchises and provide examples of each type

What will be an ideal response?

Business