Ralph’s coworkers believe he is honest, trustworthy, and sincere. This dimension of credibility is known as _ ___________

__________ messages that criticize, tease, reject, or otherwise cause an emotional injury to another are particularly problematic because they convey negative feelings and rejection

a. Hurtful b. Angry c. Defensive d. Conflict

When one member of a small group has a personal goal that conflicts with the goals of the group as a whole, he or she is said to have a(n) ________ agenda.

Fill in the blank(s) with the appropriate word(s).