As a marketing controller of a company you have been asked to develop a customer-performance scorecard for your company's toy division. List three measures you might include
What will be an ideal response?
The three measures that might be included are-(1 ) percentage of new customers to average number of customers; (2 ) percentage of lost customers to average number of customers; (3 ) percentage of win-back customers to average number of customers. Answers may vary.
Business
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In a single-channel, single-phase system, reducing the service time only reduces the total amount of time spent in the system, not the time spent in the queue
Indicate whether the statement is true or false
Business
Which of the following types of agents moves international cargo, facilitates shipment tracking, and handles product returns for exporters and importers?
A) trade intermediaries B) third party logistics C) customs brokers D) freight forwarders
Business