In a single-channel, single-phase system, reducing the service time only reduces the total amount of time spent in the system, not the time spent in the queue

The Flintstones sold their house to the Simpsons and are to close on July 1. The Flintstones paid their annual town taxes in January. At the closing, the Simpsons will Reimburse the Flintstones for

a. the tax for the balance of the year. b. The tax due n November. c. Nothing. d. The tax paid last January.

John Collins has been a sales rep for AdVance for 18 years. When he began his career with AdVance he followed the money and sold to any customer he could convince to buy

In the last 5 years, however, he has been focusing on acting with integrity in every selling situation. As a result, he has discovered that his immediate close rate on sales has gone down, but that he has developed a highly profitable group of long-term customers. What principle does this most likely demonstrate? A) Transactional sales are built on lower prices. B) Acting with integrity can be counterproductive to a salesperson. C) No amount of professional success is worth sacrificing integrity. D) A sales rep can have a long career even with low sales and few referrals. E) Honesty and sincerity build long-term partnering relationships with customers.