The yield to maturity on a bond with a current price equal to its par or face value, will always be equal to the coupon interest rate

The first step in designing support services is to ________

A) add new services that will both delight customers and yield profits to the company B) closely observe the product and pricing strategies of consumers C) survey customers to assess the value of current services and obtain ideas for new ones D) prevent brand dilution E) encourage customers to try new products

The use of faxes has declined as ____________ became the primary tool for communication between organizations

a. carrier pigeons b. text messaging c. email d. letters