The first step in designing support services is to ________
A) add new services that will both delight customers and yield profits to the company
B) closely observe the product and pricing strategies of consumers
C) survey customers to assess the value of current services and obtain ideas for new ones
D) prevent brand dilution
E) encourage customers to try new products
C
Business
You might also like to view...
Which of the following errors occur when a rater compares an individual, not against an objective standard, but against other employees?
A. Contrast errors B. Distributional errors C. Halo errors D. Leniency errors E. Horns errors
Business
A workplace dress code may address:
A) Jewelry B) Required attire C) Hairstyles D) All of the above E) None of the above
Business