Which of the following will help a writer create a conversational tone in a message?
A) Use texting for writing whenever possible
B) Brag about expertise to enhance credibility
C) Use personal phrases and an intimate tone
D) Add occasional humor to lighten the mood of the message
E) Avoid clichés and complicated sentences
E
Explanation: E) Avoid stale and pompous language. Similarly, avoid using obscure words, stale or clichéd expressions, and overly complicated sentences designed only to impress others.
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The role of the leader in a learning organization constitute all these responsibilities EXCEPT:
A. to prescribe appropriate rewards and punishments. B. to inspire commitment. C. to encourage effective decision making. D. to build a shared vision.
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
A) improved efficiency B) customer and supplier intimacy C) survival D) competitive advantage E) improved decision making