A speaker who wants to actuate the audience to perform a specific action should avoid strong appeals to emotion

Your romantic partner says something that hurts your feelings. According to the _____ error,you may see this as a mean part of his or her personality rather than a deserved comment or a slip due to tiredness or other external circumstances

Fill in the blank(s) with correct word.

__________ __________ exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning. [p. 118, I]

Fill in the blank(s) with correct word