You should send a complaint letter before you communicate with a company representative

A surgeon’s presentation to first-year medical students has a low level of abstraction. This means that his talk is

a. complex and philosophical. b. rambling and long-winded. c. specific and concrete. d. illogical and confusing.

At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted.

A. receiving B. remembering C. understanding D. evaluating