The IIA's Code of Ethics is composed of 4 Principles and 12:

Paul DeMairo is identifying key performance indicators to be tracked and analyzed through his company's CRM program. Which of the following would Paul be LEAST likely to include as a key performance indicator?

A) average revenue per customer B) customer lifetime value C) cost to acquire a new customer D) cost to retain a channel member E) cost to retain a current customer

Which of the following is a part of a computer system designed to detect intrusion and to prevent unauthorized access to or from a private network?

A) firewall B) cookie C) botnet D) honeypot E) spam filter