The visible manifestations of an organization's culture include all of the following EXCEPT
A) the mission statement.
B) informal leaders' identities.
C) dress codes.
D) annual reports.
B
Business
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Johnson Controls reached beyond selling climate-control equipment and components by selling the service of managing facilities in a way that optimizes energy use in heating and cooling. This is an example of providing ________
A) facilitating services B) a primary service package C) value-augmenting services D) service contracts E) service warranties
Business
A complete enumeration of the elements of a population or study objects is called a(n) ________
A) sample B) element C) census D) sampling unit E) count
Business