Hillary knows several of her customers' copier machines are old and likely to need frequent repair. Knowing this, she uses a/an __________ strategy to when selling to these customers.

A. Customer exchange
B. Transactional partnership
C. Upgrading
D. Customer delight
E. Full-line selling

Ans: C. Upgrading

Business

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What is the disadvantage of results-oriented performance management?

A. It is generally more subjective than other kinds of performance measurements. B. It has low acceptability among employees. C. It has problems with validity. D. It is not preferred by managers. E. It is not easy to link to the organization's goals.

Business

Suppose the 180-day futures price on crude oil is $110.00 per barrel and the volatility is 20.0%. Assume interest rates are 3.5%. What is the price of a $120 strike call futures option that expires in 180 days?

A) $1.89 B) $2.19 C) $2.59 D) $3.09

Business