An employer-employee relationship exists where the employer has the right to control and direct the individual providing services with regard to the end result and the means by which the result is accomplished.

Which of the following is an example of a procedural rule in operation?

A) a Social Security recipient being entitled to receive a check for a large amount B) a Medicare recipient contacting a member of Congress to complain about the confusing health care system in the United States C) the Internal Revenue Service giving notice to all parties involved in an agency hearing D) the U.S. Department of Health and Human Services referring a client to a state agency better suited to handle his or her problem

The legal matter in a client's dispute is the:

A) fact. B) holding. C) issue. D) opinion.