Which of the following is an example of a procedural rule in operation?
A) a Social Security recipient being entitled to receive a check for a large amount
B) a Medicare recipient contacting a member of Congress to complain about the confusing health care system in the United States
C) the Internal Revenue Service giving notice to all parties involved in an agency hearing
D) the U.S. Department of Health and Human Services referring a client to a state agency better suited to handle his or her problem
C
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Toys-4-U Corporation has $5 million in assets and $1 million in debt. Its leverage ratio is 1.25.
a. true b. false
According to the text, which of the following statements about handling objections is true?
a. A professional salesperson should not anticipate objections. b. A good salesperson dreads having to handle sales objections. c. Objections should not be used to close the sale. d. Salespeople should view objections as requests for more information.