A system-wide process of data collection, diagnosis, action, planning, intervention, and evaluation aimed at enhancing organizational fit, problem solving, effectiveness, health, and self-renewal is known as _____

Your company's taxable income differed from its accounting income computed for this past year. An item that would create a permanent difference in accounting and taxable income for your company would be

a. a balance in the unearned rent account at year end b. using accelerated depreciation for tax purposes and straight-line depreciation for book purposes c. a find resulting from violations of OSHA regulations d. making installment sales during the year

Well-established skills and competencies that are so entrenched, they prevent a firm from seeing new ways of doing things are known as

a. marketing myopia. b. competence lock-in. c. innovation killers. d. core rigidities. e. knowledge obsolescence.