Philip Crosby believed that
A. quality is the responsibility of assembly line workers.
B. the cost of poor quality is underestimated by most firms.
C. quality does not have a price tag too large to pay.
D. every product and service will have a small number of defects.
Ans: B. the cost of poor quality is underestimated by most firms.
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Indicate whether this statement is true or false.
Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________
A) psychological empowerment B) organizational commitment C) perceived organizational support D) employee engagement E) job satisfaction