"Me, My Friend, and You" is an effective organizational pattern

Your text defines cultural synergy as "a leadership goal and approach that brings culturally diverse members together to create a more productive and supportive communication climate based on the combined strengths, perspectives, and skills of members."

Accordingly, which is the first step in the four-step method of achieving cultural synergy that begins the process of helping both the leader and members form a stronger and more collaborative group? a) Identify the cultural assumptions held by a few or all group members. b) Identify any intercultural problems among a few or all group members. c) Ask questions that encourage group members to apply the thinking styles and distinctive skills of their culture to group tasks. d) Discuss how cultural similarities and differences help explain why group members think and act as they do. e) Use cultural diversity as a resource that fosters cultural synergy.

The process of changing or reinforcing attitudes, beliefs, values, or behavior is called _____.

A. informing B. entertaining C. persuading D. refuting