The leadership system refers to how leadership is exercised, formally and informally, throughout an organization

If a company uses an apology strategy in a negative crisis situation, it will only work if the public feels the apology is sincere and heartfelt

Indicate whether the statement is true or false

Which of the following is NOT true about the message in the communication model?

A) It may include both verbal and nonverbal elements. B) It is the actual communication going from sender to receiver. C) It must be carefully crafted to connect with a variety of people when it is delivered through advertising. D) It will be understood in the same way by all receivers. E) It is often individualized when it is delivered by a salesperson.