If a company uses an apology strategy in a negative crisis situation, it will only work if the public feels the apology is sincere and heartfelt

The formalized system of dealing with grievances and administering corrective justice to parties in a bargaining position is:

A) Collective bargaining. B) Distributive justice. C) Arbitration. D) Compensation.

Toni wants to buy software from Bill that she can modify in order to hack into her boyfriend's e-mail account to see if he's writing to another woman

When Bill discovers why Toni wants the software, he refuses to sell it to her. Toni sues Bill in small claims court. Is the contract valid? A) Yes, because a verbal contract is binding. B) No, because of the principle of legality. C) Yes, because of promissory estoppel. D) No, because Toni is clearly crazy.