Lupe disagrees with Mike's conservative political views; however, she waits until Mike has finished making his points before critiquing his claims. This is an example of which strategy for critical listening?
a. filtering out difficult messages
b. keeping an open mind and avoiding prejudging
c. recognizing your own biases
d. avoiding sharpening
a
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A well-known study by Carl Larson and Frank LaFasto concludes that "in every case, without exception, where an effectively functioning team was identified," it had
a. competent group members. b. a clear, understandable goal. c. a results-driven structure. d. principled leadership. e. external support and recognition.
Joseph thinks he is an excellent driver and thinks very highly of himself overall. Today,
Joseph ran over his niece's bicycle with his car. Because he considers himself such a good driver, he refuses to take responsibility for the damaged bike. Instead, he blames his niece for leaving her bike in the driveway. Explain Joseph's behavior. What will be an ideal response?