Rade and Talion are competitors in the business of manufacturing wrist watches. While Rade promises to deliver design and quality to its customers, Talion promises to deliver durability and cost effectiveness
When both these companies deliver their respective promised qualities, they are delivering ________.
A) performance quality
B) customer support
C) unique quality
D) accuracy quality
E) conformance quality
E
Business
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Outsourcing is a form of specialization that allows the outsourcing firm to focus on its key success factors
Indicate whether the statement is true or false
Business
Performance measures such as average response times, repair times, and percent defective are referred to as:
A) benchmarks. B) metrics. C) targets. D) tactics.
Business