The second step of the crisis communications process is ________
A) message development
B) recovery
C) response
D) risk assessment
E) planning
Answer: E
Communication & Mass Media
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In Susan's role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____
a. emotion labor b. burnout c. emotional exhaustion d. depersonalization
Communication & Mass Media
PRSA is the acronym for the professional organization whose full name is the Public Relations __________
Fill in the blank with correct word
Communication & Mass Media