In Susan's role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____

a. emotion labor
b. burnout
c. emotional exhaustion
d. depersonalization

Answer: a

Communication & Mass Media

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A statement that something is good, bad, worthy, unworthy, moral, or immoral is a claim of ________

What will be an ideal response?

Communication & Mass Media

"All women are gossips" is an example of

a. indiscrimination. b. specific language. c. concrete language. d. syntactic rules e. coherence.

Communication & Mass Media