In Susan's role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____
a. emotion labor
b. burnout
c. emotional exhaustion
d. depersonalization
Answer: a
Communication & Mass Media
You might also like to view...
A statement that something is good, bad, worthy, unworthy, moral, or immoral is a claim of ________
What will be an ideal response?
Communication & Mass Media
"All women are gossips" is an example of
a. indiscrimination. b. specific language. c. concrete language. d. syntactic rules e. coherence.
Communication & Mass Media