________ involves scanning the business environment to collect and interpret relevant information about direct competitors, indirect competitors, and potential competitors

Asset turnover in an organization is an example of internal company metrics

Indicate whether the statement is true or false

When making claims or requesting adjustments, what should be included in the opening?

A) An apology for the inconvenience caused B) A straightforward statement of the problem C) A neutral buffer statement D) An expression of your anger and frustration E) A complete and specific explanation of the details of the problem