When making claims or requesting adjustments, what should be included in the opening?
A) An apology for the inconvenience caused
B) A straightforward statement of the problem
C) A neutral buffer statement
D) An expression of your anger and frustration
E) A complete and specific explanation of the details of the problem
Answer: B
Explanation: B) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request. Open with a straightforward statement of the problem.
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