Lorenzo is the regional manager for a coffee chain. The chain is rolling out new products next month, so Lorenzo is meeting with store employees to explain the new products and hand out samples. Which organizational pattern will Lorenzo likely use when giving his presentation?

Good listeners should do all of the following except ________

A) prepare for a learning experience B) concentrate on the message C) keep an open mind D) stay true to their own opinions

What should you remember when using computer-assisted presentations?

A) templates simplify development B) don?t forget the bells and whistles C) your message is most important D) be sure to have a fast computer