Which of the following would be considered a prevention cost of quality?
A) inspecting incoming raw materials
B) training workers to perform their jobs
C) issuing a recall of defective product before another customer is injured
D) performing a 24 hour burn-in on every item produced to make sure it works before it is shipped.
B
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Richard, a salesperson, works for Wellington Steelworks. After researching a qualified lead, Richard is preparing opening lines for meeting the customer for the first time. Which step of the selling process is he about to enter?
A) follow-up B) handling objections C) approach D) presentation E) preapproach
Nina wants to borrow money from Tina, but Tina refuses to lend the money unless another person promises to pay the money in case Nina cannot clear the debt. James agrees to pay the debt if Nina does not. James is the ________ in this transaction
A) creditor B) debtor C) guarantor D) facilitator