The ratio that indicates the percentage of each sales dollar available to cover the fixed costs and to provide operating income is termed the contribution margin ratio

Satisfied customers constitute the company's ________

A) customer relationship capital B) customer churn C) target audience D) high-value customers E) customer touch points

The tendency of the deviations from the mean to be larger in one direction than in the other is called skewness

Indicate whether the statement is true or false