Satisfied customers constitute the company's ________

A) customer relationship capital
B) customer churn
C) target audience
D) high-value customers
E) customer touch points

A

Business

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In which step of the selling process are salespeople most likely to take advantage of multimedia technologies to support their verbal message?

A) prospect B) preapproach C) follow-up D) qualify E) sales presentation

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The __________ determines what access should be granted

A. authentication server B. policy server C. supplicant D. access requestor

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