Which function is involved when our eye contact reveals our emotions to others?

Rikki wonders whether she should place her keyword outline on note cards for her

delivery or to print it out on full sheets. How should you advise her? A) Avoid note cards as there is insufficient space for delivery hints. B) Use note cards! They are superior because you can use both sides. C) Full sheets make no sense as there is too much wasted space. D) Practice with each method to see which of the two you prefer.

All of the following are phases of negotiation EXCEPT

A) distributive bargaining. B) problem-solving. C) decision-making. D) cooling off. E) All of the above are phases of negotiation.