________ are items that are used and not retained by a consumer

By working closely with its clients and understanding their needs, A Plus Z has improved its service encounter to a level that was not thought possible in mass retailing

Which of the eight critical business processes performed by supply chain managers does this best illustrate? a. Manufacturing flow management b. Customer service management c. Demand management d. Returns management

The sales funnel model of classifying prospects involves:

A) assigning each prospect a rating B) using multiple factors to classify prospects C) determining where a prospect is in the sales process D) counting all prospects equally E) asking directed questions to prospects