By working closely with its clients and understanding their needs, A Plus Z has improved its service encounter to a level that was not thought possible in mass retailing
Which of the eight critical business processes performed by supply chain managers does this best illustrate?
a. Manufacturing flow management
b. Customer service management
c. Demand management
d. Returns management
ANSWER: b
Of the eight critical business processes on which supply chain managers must focus, the customer service management process presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
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Green Tree Finance Inc. is a company that does tax auditing for small- and medium-sized organizations. The company has a team of auditors and accountants who work from different geographic locations and communicate with each other over the internet. Based on the above characteristics, this team would be referred to as a _____.
Fill in the blank(s) with the appropriate word(s).
The study of consumer behavior excludes factors that influence purchase decisions and product use
Indicate whether the statement is true or false a. True b. False