When formulating the tactics and strategies of an MPR plan, marketers should consider conducting a SWOT analysis

Indicate whether the statement is true or false

FALSE

Business

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Kathy Adkins, owner of Adkins Styling Salon, looks at the day's appointment schedule and notices that it is completely full. She wishes some of the empty slots from earlier in the week were available on this Saturday afternoon. Her thoughts deal with the ___________ characteristic of services.

a) credence b) heterogeneity c) perishability d) search e) inseparability

Business

The state and federal government have institute laws prohibiting illegal discrimination in real estate transactions. Which of the following is a federal law that affects all states?

a. Holden Act b. Rumford Act c. Civil Rights Act of 1968 and 1988 Amendments d. Unruh Civil Rights Act

Business