A standard poster pane measures:

The international environment is the interactions between:

A. the domestic environmental forces and the foreign environmental forces. B. the domestic controllable forces and the domestic uncontrollable forces. C. the foreign environmental forces of two countries when an affiliate in one country does business in another country. D. two of the above. E. all of A, B, and C.

Which of the following is not a reason why customer relationship management systems often do not live up to the expectations of senior managers?

a. Sales executives are not involved in the selection and deployment of the CRM system. b. CRM systems generally do not provide the ability to track profitability per customer, to detect customer dissatisfaction, or improve the selling process. c. Senior management does not consider CRM to be a strategic tool. d. CRM systems are relatively easy and inexpensive to implement. e. All are reasons why CRM systems often did not live up to the expectations of senior managers.