The trade war between China & USA over the last 4 years has become a matter of serious concern for the two giant e Commerce companies (Amazon and Alibaba). Which of the PESTEL criteria does the situation fall under for both these companies:

Named perils insurance only covers perils named in the insurance policy

Indicate whether the statement is true or false

Which of the following statements is true about social CRM?

A) Customers likely to generate the most business get the most attention from the organization. B) All the customer relationship processes in social CRM are structured and controlled. C) Each customer crafts his or her own relationship with the company. D) Though relationships emerge from joint activity, companies control the customers.