Which of the following statements is true about social CRM?
A) Customers likely to generate the most business get the most attention from the organization.
B) All the customer relationship processes in social CRM are structured and controlled.
C) Each customer crafts his or her own relationship with the company.
D) Though relationships emerge from joint activity, companies control the customers.
C
Business
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A deduction from a bill made by a retailer due to such infractions as late shipping or improper labeling is called a _____
a. penalty b. liquidated damage c. chargeback d. holdback
Business
A router will discard a packet if the Time to Live (TTL) value in an arriving packet is ________
A) 0 B) 1 C) 254 D) 256
Business