Richard D'Aveni notes that in today's business environment, market stability is high due to long product life cycles

If you were a sales manager, which of the following would you consider to be a signal of plateauing among your salespeople?

a. a loss of interest in prospecting. b. a lack of follow through in customer service. c. a reduction in working hours. d. none of the above would be considered a signal of plateauing. e. all of the above would be considered a signal of plateauing.

Which one of the following is an example of sustainable earnings?

a. A gain from corporate restructuring. b. A loss from debt retirement. c. A settlement paid by the company for a class action suit. d. Earnings from repeat customers.