In job costing, only direct costs are used to determine the cost of a job

Companies can analyze their e-service effectiveness by:

A) identifying the click paths used to get to their site. B) using web-traffic analysis software to track such things as site abandonment rates. C) using Web-analytics data to constantly improve their site. D) All of the above.

6) Which of the following is considered an example of workplace communication?

A) Letter of inquiry. B) Instant message. C) Progress report. D) E-mail. E) All of the above