Companies can analyze their e-service effectiveness by:
A)
identifying the click paths used to get to their site.
B)
using web-traffic analysis software to track such things as site abandonment rates.
C)
using Web-analytics data to constantly improve their site.
D)
All of the above.
D
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Alex studies the projected financial returns from his customers including the money, resources, time and information involved in managing each account. Based on this analysis he may decide to
A. Formalize customer loyalty B. Fire some customers C. Utilize a push and pull financial information strategy D. Develop strategic, sustainable functional trusts E. None of the above
Two components of organizational justice are distributive justice and procedural justice
Indicate whether this statement is true or false.