The audience's perception of a speaker's competence, trustworthiness, and dynamism is called

Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, “I always love having a healthy discussion with you.” Which effective conflict management skill was Dante exhibiting?

a. presume goodwill and express goodwill b. lighten up and reframe c. listen d. practice cultural sensitivity

Which element of the body in delivery not only helps communicate effectively to the audience but also provides feedback to the speaker regarding the audience's response to the speech?

A. movement B. facial expression C. eye contact D. clothes and grooming