Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, “I always love having a healthy discussion with you.” Which effective conflict management skill was Dante exhibiting?

a. presume goodwill and express goodwill
b. lighten up and reframe
c. listen
d. practice cultural sensitivity

b. lighten up and reframe

Communication & Mass Media

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When a critical thinker assesses a speaker's main points and asks, "What have you got to go on?" he

or she is exercising which characteristic of critical thought? A) reluctance to accept assertions on faith B) desire to uncover assumptions C) openness to new ideas D) comparison of new ideas to what is already known E) ability to distinguish between fact and opinion

Communication & Mass Media

Experts agree that handouts should not be used as visual aids in a speech

Indicate whether the statement is true or false

Communication & Mass Media