The sociotechnical approach to organizational theory attempted to balance human social-psychological needs with organizational goals

When developing and presenting training programs, the textbook suggests:

a. train in the manner you were trained b. don't assume everyone learns as you do c. use a variet of training techniques to tap into all learning styles d. all of the above e. only b and c

Oscar is creating a training session for employees to build a better sales presentation but does not know the trainee's familiarity with different computer programs such as PowerPoint, ActivInpspire, and Prezi. He has decided to send out a survey asking their skill level for each program (novice, proficient, or advanced). Which type of questions should Oscar include in his survey?

a. yes and no responses b. Likert scale c. rank order d. 360 survey method e. multiple choice