Oscar is creating a training session for employees to build a better sales presentation but does not know the trainee's familiarity with different computer programs such as PowerPoint, ActivInpspire, and Prezi. He has decided to send out a survey asking their skill level for each program (novice, proficient, or advanced). Which type of questions should Oscar include in his survey?
a. yes and no responses
b. Likert scale
c. rank order
d. 360 survey method
e. multiple choice
e
Communication & Mass Media
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