A speaker can learn the age of her audience members by doing a situational audience analysis

Norms for touch do not vary according to gender and culture

Indicate whether the statement is true or false

Mauri has been asked to conduct training for a group on telephone etiquette. What steps should she use to begin her task analysis?

a. Research the skill b. Practice the skill c. Understand the steps necessary to successfully perform the skill. d. Both a, b, and c e. Both a and c