Mauri has been asked to conduct training for a group on telephone etiquette. What steps should she use to begin her task analysis?

All of the following are critical thinking skills for effective communication EXCEPT:

a. Separating fact from inferences. b. Accepting someone's opinion because she or he is wealthy. c. Identifying assumptions behind statements. d. Evaluating evidence for reliability, relevance, and value.

Manuscript speaking is rarely done well enough to be interesting

Indicate whether the statement is true or false