What did Burger King do to create direct interaction with thousands of consumers?

If a group member experiences hurt feelings because of losing an argument, an

effective leader should a. clarify the feelings b. summarize the feelings c. provide emotional support d. ignore the feelings and move on

Transactive goals develop:

A. after conflict episodes rather than before or during the episodes. B. only when transactional communication takes place. C. before conflict episodes rather than during or after. D. whenever there is the possibility of transforming the relationship. E. during conflict episodes rather than before or after.