If a group member experiences hurt feelings because of losing an argument, an
effective leader should
a. clarify the feelings
b. summarize the feelings
c. provide emotional support
d. ignore the feelings and move on
Answer: c
Communication & Mass Media
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Which of the following is an/are appropriate participant's guide(s)?
a. 3-ring binder of material b. printed PowerPoint visuals c. professionally published guides d. all of the above e. only a and c
Communication & Mass Media
A focus group is not an effective method for getting feedback on a training program
Indicate whether the statement is true or false.
Communication & Mass Media