Racial differences in rates of ____ for women seem to be influenced by the availability of ____

The mere sight of a needle is enough to make Aimee wince, as if in pain. Even being in a hospital or clinic is enough to make her squirm, probably because these settings are associated with needles. This example BEST illustrates:

a) Stimulus generalization b) stimulus discrimination c) negative reinforcement d) higher order conditioning

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

A) coaching. B) behavior modeling. C) lecturing. D) audiovisual techniques.