Asking for more information from your critics as a way to respond nondefensively means you need to be prepared to accept the comments

Sergio, the manager of a creative writing team at Purple Talk, sent a highly critical performance review to Cristiano, one of his team members, via an SMS. What should Sergio have done differently in this scenario?

a. Used a rich medium of communication b. Used a lean medium of communication c. Used a singular channel of communication d. Used an emotionally charged channel of communication

In Chapter 1, it is suggested that managers need several skills in varying degrees. Which of the following is not one of the skills?

a. technical b. conceptual c. human d. ethics e. marketing